Privacy Policy
THE LAUNDRYWALAA • Effective Date: January 15, 2026
This Privacy Policy explains how THE LAUNDRYWALAA (“we”, “our”, “us”) collects, uses, and discloses personal information when you use our website, mobile application, and laundry/dry cleaning services (collectively, the “Services”).
By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
A. Personal Identification Information
- Contact details: name, email address, address, phone number.
- Account credentials: username and password (stored in hashed form).
B. Transaction and Service Information
- Order details: pickup/delivery locations, scheduling preferences, laundry instructions, item lists, and service history.
- Payment information: payment card details are processed securely by third-party payment processors; we do not store full card numbers. We may store billing address and transaction records.
C. Technical and Usage Information
- Device information: IP address, operating system, browser type, device identifiers.
- Usage data: pages visited, access times, logs, and interactions with our Services.
2. How We Use Your Information
- Service provision: process orders, schedule pickups and deliveries, and provide requested services.
- Communication: confirmations, order updates, delivery notifications, and support responses.
- Account management: manage registration, customer support, and account accuracy.
- Improvement: improve Services, content, and features using usage patterns and feedback.
- Marketing (with consent): send offers and newsletters where permitted and according to your preferences.
- Security and legal compliance: prevent fraud, enforce policies, and comply with legal obligations.
3. Sharing and Disclosure of Information
We may share your information in these situations:
- Service providers: vendors who help with payment processing, logistics, hosting, analytics, and support. They are required to protect your information and use it only for providing services to us.
- Business transfers: if we are involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.
- Legal requirements: if required by law or to protect our rights, users, or the public.
- With your consent: when you explicitly allow us to share information with another party.
4. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. Sensitive information is transmitted using secure encryption (e.g., SSL/TLS). Payment processing is handled by compliant third-party processors.
No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Data Protection Rights
Depending on your location, you may have rights such as access, correction, deletion, and data portability. To exercise these rights, contact us using the details in the “Contact Us” section.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve the Services. You can set your browser to refuse cookies; however, some features may not function properly.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page and the effective date will be revised.
8. Contact Us
THE LAUNDRYWALAA
Website: www.thelaundrywalaa.com
Email: privacy@thelaundrywalaa.com
Address: Vyasanagar, Jajpur Road - 755019
Disclaimer: This page is provided for general informational purposes and does not constitute legal advice. Please consult a legal professional to ensure compliance with applicable laws.